Acceptable Use Policy
Your access to and use of the Service is conditioned on your acceptance of and compliance with this AUP. This AUP apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by this AUP. If you disagree with any part of the AUP then you may not access the Service.
In order to provide a professional service, we have set up a few guidelines for users of our service. Some of these guidelines may seem strict, but they ensure a safe, functional, and trusted environment for all our customers to publish their information on the Web.
Many of our competitors do not require their customers to comply with these guidelines. If any of our potential customers are unwilling or unable to comply with these guidelines, we respectfully invite them to visit one of our competitors.
Web and FTP Site Content
We do not allow any of the following content to be published on any of our web servers:
Content of a pornographic, sexually explicit, or adult nature.
Content of an illegal nature (including copyrighted material).
Pirated software sites Hate sites or content that could be reasonably considered as slanderous or libellous. NetBigs representatives will decide upon content that is questionable regarding any of the aforementioned criteria.
Users posting any of the above content on their sites may have their Web and/or incoming anonymous FTP services temporarily suspended. They will then be contacted by NetBigs and given the opportunity to remove the content in question before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees.
NetBigs does not support unsolicited email messages sent by users of our system (also known as junk email or SPAM). Users sending unsolicited email messages from our system will have all of their services temporarily suspended. They will then be contacted by NetBigs and informed of the suspension before having their services reinstated. A repeated offense may cause cancellation of service without refund of any fees. NetBigs does not allow any hosting account to give out free or paid email hosting on a public level. Reseller accounts are exempt from this, however spam guidelines still apply. It is up to the reseller to monitor and control outgoing junk email/spam
Customers caught using our system for illegal activities, including but not limited to breaking into remote systems, credit card fraud, theft, vandalism, threats, or violence, will have their accounts immediately cancelled without refund of any fees.
Right to Refuse Service
NetBigs reserves the right to refuse service to anyone for any reason. We enforce this policy to ensure a professional environment for the users of our system. This includes any programs, such as CGI programs that are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. NetBigs is the sole determinant of what constitutes degraded server performance. On some occasions, we allow heavy usage depending on the situation. However, additional fees may apply.
Virtual Private Servers
Virtual Private Servers have fully dedicated resources in terms of RAM, CPU Core Allowance, Disk Space and Bandwidth. CPU Core Usage, I/O Usage, and Network Speed usage are however not hard-limited and are thus on a fair-share policy. We reserve the right to immediately suspend or terminate any server that is found abusing either of these resources. We will typically hand out several warnings prior to taking action – however the performance and stability of the platform as a whole is regarded as the highest priority.
All Virtual Private Servers have Port 25 blocked per default to prevent SPAM. If you require port 25 to be opened, please contact our Support. Note that we in no way guarantee access to this or any other port, and the decision on whether or not it will be opened will be made solely by NetBigs.
Should a Virtual Private Server come under Denial of Service/Distributed Denial of Service attack, NetBigs reserves the right to suspend the Virtual Private Server, as well as blackhole/null-route the IP-address. This is done to protect the integrity of the shared platform. Note that whilst NetBigs offers basic protection against DDoS & DoS-attacks, repeated, long-lasting or heavy attacks will lead to the aforementioned actions being taken.
Virtual Private Servers may also include core management. NetBigs is in that case responsible for initial setup, as well as ensuring the stability of the physical node. In our Core Management, reactive support is also provided on an OS / System Configuration level. Whilst we (unlike many) do not set a hard limit to how many hours of support any one client may use – the Core Management, as with any other aspect, is covered by the Acceptable Usage Policy, and must not be abused.
NetBigs offers an affiliate program where registered affiliates earn a commission on sales generated from their leads to our website. This commission can then either be withdrawn as a service credit, or be paid out to a PayPal account. We hold the right to immediately terminate your affiliate partnership and freeze any assets in the event that we believe you have engaged in any of the following:
Unsolicited mass-email solicitations, IRC postings or any other form of spamming/unsolicited means of communication. Failure to provide accurate and/or complete information to NetBigs concerning your identity, address or any other required information.
Any attempt at cheating or defrauding us in any way.
Misrepresenting our product or providing false statements to its content – usually to solicit buyers to think a product contains something it does not.
Any use of popup advertisement activities.
Sales made via iframes.
Participating in social media under, or using, the NetBigs brand or copyrighted content.
Any usage of links that does not inform the visitor that they are visiting our site via an affiliate link.As an affiliate, you are also forbidden from bidding on any netbigs brand titles, or any variations and misspellings thereof without our prior written approval. Examples of prohibited keywords are “netbigs”, “netbigs”, “www.netbigs.net”, “www.netbigs.com”, net bigs”, “netbigs” and bigs net”
You are furthermore prohibited from direct-linking to our website, or a website that redirects visitors, from any paid search advertisements.
It is prohibited to use netbigs.net or netbigs.com as a display URL.